Talent Provisioning
At The BAG we care about our Candidates and keep them constantly “in the loop” regarding the status of any of the roles we are speaking with them about. We also care about our Clients and keep them constantly updated about candidate suitability and availability for vacant roles we are seeking to fulfil. Read More
Candidate and Client Care
The BAG has a process that we adopt as a matter of routine which is designed to pre-empt any issues or expectation misalignments which, if not addressed promptly, may result in conflict. The program is designed to reduce the incidence of conflict but most importantly, if conflict does arise, to reduce the resulting impact of this on both Client, Contractor and Us. Read More
Conflict Resolution
In the event of misalignment of expectations or perceived underperformance, in particular where there is the possibility of conflict arising, then the process is escalated to Issue Management. It is at this point The BAG will always engage the experience of their Management Team to become actively involved in the resolution process. Our policy is “to first seek to understand, then work towards an amicable resolution”. Read More
The BAG Pro-Active Sourcing Model
To maintain a current and effective Resource pool, The BAG has created its “Pro-active Sourcing Model” – visualise a “funnel” where unqualified and unproven candidates enter from various sources – adverts, referrals, colleagues, contacts, web site, etc. Once registered through the “funnel”, we begin a very rigorous high-level process of qualification, which typically eliminates 75% of all “first-pass” candidates. Read More
Candidate Care Guide Questions
Incorporated in The BAG Candidate and Client Care process, we regularly speak with our on-site resources to ensure they are engaging well with our Clients and progressing well with their engagement. We have 11 questions that we use as “prompts” for these conversations to ensure things are progressing as they should. Read More
Quality Guarantee
We stand by the quality of Services and Capabilities we can provide to our Clients. Therefore, underpinning The BAG Candidate and Customer Care process are its contractual guarantees of quality. Read More