Candidate and Client Care

The BAG has a process that we adopt as a matter of routine – we call this process The BAG Candidate and Client Care Program.

This program is designed to pre-empt any issues or expectation misalignments which, if not addressed promptly, may result in conflict. The program is designed to reduce the incidence of conflict but most importantly, if conflict does arise, to reduce the resulting impact of this on both Client and Contractor.

The Program

The BAG Candidate and Client Care Program is designed to help The BAG Account Owner to maximise both Candidate and Client satisfaction. All The BAG Account Owner’s must follow the approach outlined below:

1 Once a candidate has commenced an engagement (contract or full time employment) with a Client, The BAG Account Owner is required to arrange an informal meeting with the individual to make sure that:

• initial expectations are being met.
• the role to be performed is understood.
• they have the necessary tools to carry out the tasks required.
• they are settling into the role.

If the answer to any of these questions is negative, then it is important to take on board any feedback provided. The BAG Account Owner should then arrange a meeting with the Client with the objective of rectifying any issues or concerns identified.

2 In the case of a contract placement, once a month The BAG Account Owner should talk with the candidate for an informal update as to how they are going with the engagement. The candidate should not feel that this is a formal process. The intent is to make them feel comfortable enough to be open and frank about anything and everything that impacts upon their ability to carry out the contract engagement to the satisfaction of the Client. Please refer to the guide questions below.

In the case of a permanent placement, the Account Owner should meet with the candidate half way into the probation period for an informal update as to how they are going with the engagement. As with the candidate, the employee should not feel that this is a formal process. The intent is to make them feel comfortable enough to be open and frank about anything and everything that impacts upon their ability to carry out the engagement to the satisfaction of their new employer and to themselves.

3 After having met with the candidate/employee, The BAG Account Owner should also arrange to meet with Client manager for whom the individual is engaged. The objective of this meeting is to seek feedback from the Client manager in relation to:

• The individuals fit into a) the project and b) the team.
• The individual’s capability demonstrated to date.
• Any issues with the individual to date.
• Any feedback for the individual.
• Provision of any relevant feedback from the individuals.

The BAG Account Owner should also find out from the Client Manager whether there is anything specific that they require from The BAG in relation to the engagement that can be built into the ongoing care of the candidates or employees working for this specific Client manager.