The Grey Pool © Legacy Sunset Support (LSS) service has been created to harness a pool of resources who have very specific skills and experience. We have turned this “experience pool” into a flexible benefit to everyone engaged, clients and consultants alike, because: Unfortunately re-platforming or Transformation projects can take years to implement and in the meantime existing…
Ever wondered what you would do about all those skills that will be lost in the coming years to retirement, but still have the systems and platforms that need to be managed, without the skills to do it? With an ageing workforce and (legacy) systems still with us, it is a key risk to businesses until…
The BAG recognises that the management of projects can have an enormous impact on a business. A successful, well run project that is on time and on budget creates the foundations for future business success. However, a project not on budget, not on time, suffering scope creep or is simply failing, can have an enormous detrimental impact on…
The Grey Pool © At The BAG we are constantly working at creating and implementing innovative methods to add value to our Client relationships and the market in general. We are constantly looking at effective ways to expand our talent and skills base of specialist IT resources and do all we can to attract the most…
Talent Provisioning The Principal of The Business Agility Group (Australia) Pty Ltd (The BAG), Dallas Newton, is a veteran of the IT Industry, starting his career around the same time as the Personal Computer. He has seen the evolution of businesses and technology and understands the importance of Customer relationships and always having the right…
Candidate and Client Care The BAG has a process that we adopt as a matter of routine – we call this process The BAG Candidate and Client Care Program. This program is designed to pre-empt any issues or expectation misalignments which, if not addressed promptly, may result in conflict. The program is designed to reduce the…
Conflict Resolution In the event of misalignment of expectations or perceived underperformance, in particular where there is the possibility of conflict arising, then the process is escalated to Issue Management. At this stage, The BAG will always engage the experience of The BAG Human Resources Manager (HRM) who will become actively involved in the resolution process.…
The BAG Pro-Active Sourcing Model In order to maintain a current and effective Candidate/Resource pool The BAG has created a sourcing model that we refer to as the “Pro-active Sourcing Model”. Visualise a “funnel” with volumes of input being forced down a narrow shute with a very efficient process of selection, just like a “sales funnel”, where unqualified…
Candidate Care Guide Questions The following is a list of sample questions that can be used when talking with candidates/new employees as part of The BAG Candidate and Client Care process: How are things going with your role? How are things going with the team? Any issues? Is there anything you see that may create any challenges,…
Quality Guarantee Underpinning our Candidate and Customer Care methodologies are our contractual guarantees of quality. The BAG’s Standard Terms of Business provide guarantees for all of our placements: Guarantee for Permanent Placements The BAG guarantees to undertake the replacement of any candidate appointed at no additional consulting fee, should they be terminated for unsatisfactory performance, within a period…